FAQs

You will receive an email notification information once your order has shipped.

Your order will be shipped within one business day of confirmation. Delivery time depends on your location and the chosen shipping service. You will receive an email notification information once your order has shipped.

In case of damaged goods upon delivery, please contact us immediately via email. Send us a photo of the damaged goods and your order number. We will take care of your claim as quickly as possible.

If you have not received your order within the estimated delivery time, please contact us. We will track your order and provide you with an update.

We only accept online card payments through a secure payment gateway. The security of your payments is our top priority.

You can contact customer service by email at info@oriental-spirit.com or by phone at +421 949 070 843

We ship our products to all European Union countries. Please see all the shipping options, estimated delivery times and applicable rates on this link: https://www.oriental-spirit.com/shipping-options/ 

You can view our privacy policy on our website: https://www.oriental-spirit.com/privacy-policy/

Yes, you can return the goods within 14 of the delivery date. To return the goods, please contact us via email at info@oriental-spirit.com and we will send you detailed return instructions. Please include your order number and the reason for return. The goods must be returned in their original condition and undamaged packaging.

Our products are currently only available for purchase online.

Oriental Spirit is an online store that offers a curated selection of unique and exclusive products inspired by Eastern traditions. Our products range from home décor and fashion accessories to gifts and relaxation essentials.